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Case study: Frank Howard

data frame

Established in 1988 and based in Braintree in Essex, Frank Howard Tools & Fixings Ltd has steadily grown by recommendation and referrals to become a comprehensive supplier of tools and materials to the building trade, local authorities and industrial market. It offers deals on brands like Makita power Tools, Bosch, Dewalt and Metabo -Hand tools, workwear and safety gear.

The company has seen rapid expansion. In May 2010 Frank Howard opened a satellite branch in Bishops Stortford, Hertfordshire.

IT Manager, Jethro Varnava, says: “Our expansion and the increasing amount of data was one of the reasons that I reviewed our back up arrangements. The branch in Bishops Stortford connects to our servers from remote desktops and the whole issue of data transfer has become increasingly critical as we have grown. We have two huge databases that are critical to the business, one for customer relationship management and one for stock control and both are constantly being updated.

“I used to back up our files manually and it got to the stage it was taking me ages and using up about three tapes each time. It was high time for a change! I looked on Google and was pleased to come across Data-Frame. They stood out because their pricing looked attractive and they were able to offer a ‘self managed’ solution, which is what I wanted.

“We set up online back up and have never looked back! Now back up of all our files happens automatically every night and I do not have to worry about it at all. It is saving me a huge amount of time and I have the constant reassurance of knowing that all our critical data is safe.

“We had a few small glitches initially but Data-frame were very responsive in ironing out any problems. They are always extremely helpful to deal with and so I know that in the unlikely event of anything going wrong, they would immediately be on the case.

“I have been delighted with the service from Data-frame. They understand the pressures and realities faced by small and medium sized businesses and act as our partners.

Our data backup is now completely streamlined, so I have one less thing to worry about!”